The Ombudsman for Children may investigate a complaint made by a child, a family member, or a professional, who has dealings with the child. The bodies that may be investigated by the Ombudsman for Children include Government Departments, the HSE, schools, and public hospitals.
Mercy Law Resource Centre is an independent law centre, registered charity and company limited by guarantee, which provides free legal advice and representation to people who are homeless or at risk of becoming homeless in the areas of social housing and related social welfare law.
Email: info@mercylaw.ie
Phone: +353 (0)1 453 7459
National Women’s Council Ireland mandate is to take action to ensure that the voices of women in all their diversity are heard. National Women’s Council Ireland vision is of an Ireland and of a world where women.
Can achieve their full potential in a just and equal society.
TENI seeks to improve the situation and advance the rights and equality of Trans people and their families. Its vision is an Ireland where Tran’s people are understood, accepted and respected, and can participate fully in all aspects of Irish society. TENI is dedicated to ending transphobia, including stigma, discrimination and inequality and continues in the struggle for social, political and legal recognition of Trans people in Ireland.
Threshold’s mission is to prevent homelessness and to campaign for housing as a right by providing independent advice and advocacy to vulnerable people.
Phone: 1800 454 454
Community Law & Mediation is a community law centre which provides free legal advice, advocacy and mediation and education services.
Phone: (01) 847 7804
The Legal Aid Board is the statutory, independent body responsible for the provision of civil legal aid and advice to persons of modest means. Legal advice is any oral or written advice given by a solicitor or barrister, including writing letters and negotiations. Legal aid is representation by a solicitor or barrister in court proceedings. The Legal Aid Board has a number of centers across the country, and the best way to find the one most convenient to you is to contact the Legal Aid Board directly.
De Paul exist to serve homeless individuals or families, at risk caught in the spiral of homelessness deprived of all control of their lives.
Dublin Simon Community empowers people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership
Crosscare Migrant Project is a Dublin based NGO providing information and advocacy support to Irish emigrants
and people who have moved to Ireland.
Email: migrantproject@crosscare.ie
Phone: +353 (0)1 873 2844
The Free Legal Advice Centre (FLAC) provide confidential, basic legal advice for free and in person across all areas of law. FLAC offers a network of advice clinics around Ireland and you may be able to identify the most suitable one at the following link: Legal Advice Clinic.
Phone: Lo-Call: 1890 350 250
Web: https://www.flac.ie/
Citizens Information Centres (CICs) provide free, impartial information, advice and advocacy from more than 215 locations around the country.
Phone: 0761 07 4000
The Office of the Data Protection Commissioner was established to protect individuals’ right to privacy by enabling people to exercise control over how their personal information is used, in accordance with the Data Protection Acts 1988 and 2003. If a person or organisation holds personal information about you on computer or on paper file, you may ask them if they hold such information and to give you access to it. Section 3 of the Data Protection Acts provides that you have a right to find out and/or be given a description free of charge, of information held about you. Section 4 of the Data Protection Acts says that you have a right to obtain a copy of such information.
The Office of the Ombudsman examines complaints about the administrative actions of Government Departments; the Health Service Executive; local authorities and various other State agencies. Complaints can be made in relation to a wide range of issues, such as entitlement to public services, taxation, housing, education and social welfare.
The Residential Tenancies Board is an independent statutory body which provides a dispute resolution service for landlords and tenants.
The Social Welfare Appeals Office operates independently of the Department of Social Protection. It aims to provide an independent, accessible and fair appeals service with regard to entitlement to social welfare payments and to deliver that service in a prompt and courteous manner.
The main role of the Social Welfare Appeals Office is to provide a fair and independent appeals procedure where a person is dissatisfied with a decision given under the Social Welfare Acts by a Deciding Officer or a Designated Person about their entitlement to social welfare payments or the insurability of their employment.
The Department of Employment Affairs and Social Protection’s role is to promote a caring society through ensuring access to income support and other services, enabling active participation, promoting social inclusion and supporting families.
Please find below a list of contact numbers for services:
– DSP Income Support Helpline for people impacted by COVID-19. Tel: 1890 800 024
– Information Services – Tel: 1890 66 22 44
– Free Travel, Household Benefits, State Pension, Domiciliary Care, Widow(er)s Pension, Widowed Parent Grant, Blind Persons Pension – Tel: 1890 500 000
– Carer’s Allowance, Carer’s Benefit, Disability Allowance, Disablement Benefit, Invalidity Pension, Bereavement Grant – Tel: 1890 927 770
– Supplementary Welfare Allowance – Tel: 071 9157100
– Homemakers – Tel: 1890 690 690
– Respite Care Grant – Tel: 01 6732222
– Illness Benefit, Injury Benefit, Medical Care – Tel: 1890 928 400
The Office of the Information Commissioner investigates complaints of compliance with the FOI Acts and also provides information to the public in relation to the Acts. In general terms, under the FOI Act a requester makes a request for records (electronic or paper documents) and the public body must issue a decision on that request within four weeks. The Public Body may decide to release all of the information requested, to release part of it, or to refuse all of it. A requester may appeal the decision to the public body (within 4 weeks). The public body must carry out a review and issue a further decision. In the event the requester is still not satisfied they can appeal to the Office of the Information Commissioner.
For further guidance on how the Office of the Information Commissioner interpret and apply the Freedom of Information Act, you may wish to access the following link: Guidance Notes.
Information and Customer Services (ICS), formerly known as Workplace Relations Customer Services, is responsible for the provision of information relating to employment rights, equality and industrial relations matters by means of a telephone call-in service manned by experienced Information Officers
Phone: 059 9178990 | Lo-call: 1890 80 80 90 * (09.30 - 17.00, Monday to Friday)
Web: https://www.workplacerelations.ie/en/contact_us/contact-details/