Customer Service Charter

IHREC Customer Service Charter 

The Customer Charter describes the level of service a customer can expect from the Irish Human Rights and Equality Commission. This Customer Charter outlines the arrangements which have been put in place to facilitate Quality Customer Service. This Charter is based around a continuous four-step cycle of:

1. Consultation with customers/stakeholders
2. Commitment to service standards
3. Evaluation of performance
4. Reporting on results

IHREC welcomes your feedback and observations on the Customer Charter which can be sent to